Job Description – Poker Room Manager / Casino Manager

Job Title:

Poker Room Manager

Job Summary:

The Poker Room Manager is responsible for overseeing the daily operations of the poker room, ensuring exceptional customer service, regulatory compliance, operational efficiency, and revenue growth while maintaining a fair and enjoyable gaming environment.

Key Responsibilities:

Operations

- Manage day-to-day poker room operations.
- Ensure all games are conducted fairly and professionally.
- Monitor game quality, table utilization, and player satisfaction.
- Prepare daily operational reports.

Team Management

- Recruit, train, and supervise poker dealers and floor staff.
- Prepare dealer schedules and shift rosters.
- Conduct performance evaluations.
- Handle disciplinary matters and coaching.

Customer Experience

- Resolve player disputes professionally.
- Build relationships with regular and VIP players.
- Ensure premium customer service standards.
- Manage player waiting lists and seating.

Compliance & Security

- Ensure compliance with club policies and gaming regulations.
- Prevent cheating, collusion, and fraudulent activities.




- Coordinate with surveillance and security teams.
- Maintain accurate records of incidents.

Financial Responsibilities

- Monitor rake collection and table revenue.
- Verify chip inventory and cash reconciliations.
- Control operational expenses.
- Prepare revenue and performance reports.

Required Skills

- Robust leadership and team management.
- Advanced knowledge of poker games and tournament operations.
- Excellent conflict resolution.
- Strong analytical and reporting skills.
- High integrity and decision-making ability.

Qualifications

- Bachelor’s degree preferred.
- 3–5+ years of poker room or casino management experience.
- Experience managing tournaments and cash games.
- Proficiency in Microsoft Excel and reporting tools.

Preferred Competencies (Both Roles)

- Texas Hold’em expertise
- Omaha expertise
- Tournament operations
- Cash game management
- Responsible gaming awareness
- Customer relationship management
- Fraud prevention
- Teamwork
- Attention to detail
- Professional appearance and etiquette

Work Location: In person

📌 Casino Manager (India)
🏢 Pokerhalm
📍 India