The Customer Support Executive will be responsible for providing end-to-end assistance to Airtel Black customers through inbound calls. The role involves understanding customer queries, resolving issues promptly, and ensuring a superior customer experience.
Key Responsibilities:
Handle inbound calls and provide professional customer support.
Identify, analyze, and resolve customer issues effectively.
Maintain accurate records of customer interactions and resolutions.
Ensure adherence to quality and process standards.
Collaborate with internal teams to facilitate seamless issue resolution.
Required Skills and Attributes:
Excellent communication skills in English, Tamil, & Hindi
Strong problem-solving and interpersonal abilities.
Customer-focused attitude with a commitment to service excellence.
Ability to work in rotational shifts.
Eligibility Criteria:
Graduation is mandatory
Languages Required: English, Tamil, Hindi, Kannada
Work Schedule:
5 working days per week
2 rotational weekly offs
Compensation Details:
Take-home salary: ₹17,000 – ₹20,000 per month
Night Shift Allowance
Split Shift Allowance
Skills & Requirements
Required Skills
Communication
Customer Handling
Problem-Solving Ability
Time Management
Preferred Skills
Technical Knowledge
Sales Orientation
Nice to Have
Prior sales experience
Experience
0 - 4 years
Education
Graduation (10 + 2 + 3)
Age Range
18 - 30 years
Languages Required
English, Tamil, Hindi
Job Types: Full-time, Permanent
Pay: ₹17,000.00 - ₹29,575.44 per month
Advantages:
- Provident Fund
Work Location: In person
📌 Customer Support Executive (CSE) (India)
🏢 Teleperfomance global services pvt ltm
📍 India
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