About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.
Expectations/ Requirements:
1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
2. Ensured documented feedback.
3. Ensure Adequate feet on Street availability/bucket wise /segment wise
4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team
5. Monitoring performance against set parameters and weekly review with Collection executives.
6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE
7. Support Collection officers in legal /Police issues/Collection Activities
Superpowers/ Skills that will help you succeed in this role:
1.
People Management Skills
2. More than 5 years of relevant experience in Collections role
3. Demonstrated Success and achievement orientation
4. Excellent Communication Skills
5. Negotiations skills - robust bias for driving results in a High performance environment
6. Strong Relationship and Leadership skills
7. Working Knowledge of Computers
Education: Graduation/ Post Graduation preferred
Why join us:
1. A team-oriented output driven program that brings cohesiveness across businesses through technology
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360-degree feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager
📌 Area Collection Manager - Manager - Lending Collections (India)
🏢 Paytm
📍 India
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