General Manager (Hotel Rooms)

Position: General Manager (GM) – Hotel Operations

Department: Operations

Reports To: Managing Director / Owners

Job Summary

The General Manager is responsible for the overall management and profitability of the hotel, ensuring excellent guest satisfaction, efficient operations, revenue growth, staff development, and compliance with company standards and legal requirements. The GM oversees all departments including Front Office, Housekeeping, Maintenance, Sales & Marketing, Finance, and Guest Relations.

Key Responsibilities

1. Operations Management

Ensure smooth day-to-day hotel operations.

Monitor Front Office, Housekeeping, Maintenance, and Security functions.

Maintain room quality standards and guest service excellence.

Conduct daily operational reviews and inspections.

2. Revenue & Business Development

Achieve occupancy and revenue targets.

Develop sales and marketing strategies.

Improve OTA, Google, and direct booking performance.

Monitor room tariffs and competitor pricing.

Increase RevPAR, ADR, and occupancy levels.

3. Guest Satisfaction

Handle guest complaints and ensure quick resolution.

Monitor online reviews and ratings.

Ensure high guest satisfaction scores.

Build strong customer relationships and loyalty.

4. Team Management

Recruit, train, and develop employees.

Conduct performance reviews.

Ensure discipline and staff motivation.

Create a positive work culture.

5. Financial Management

Prepare and manage budgets.





Control operating expenses.

Monitor daily revenue reports.

Ensure profitability of the property.

Approve purchases and vendor payments.

6. Sales & Marketing

Strengthen corporate and travel agent relationships.

Develop local partnerships.

Promote hotel services and packages.

Monitor social media and digital presence.

7. Compliance & Safety

Ensure compliance with labor laws, licensing, and statutory requirements.

Maintain health, safety, and fire standards.

Oversee property maintenance and security.

Key Performance Indicators (KPIs)

Occupancy %

Revenue & Profitability

Guest Satisfaction Score

Google Rating

OTA Rating

Staff Retention Rate

Cost Control

Review Response Rate

Qualifications

Bachelor's Degree in Hotel Management / Business Administration.

5–10 years of hotel management experience.

Robust leadership and communication skills.

Knowledge of PMS, OTA management, revenue management, and hospitality operations.

Special Responsibilities for RIO ROOMS Type Properties

Maintain Google rating above 4.5.

Ensure every guest review receives a response.

Build tie-ups with nearby hospitals, taxi operators, and businesses.

Monitor OTA performance daily.

Conduct room inspections twice daily.

Ensure 100% staff adherence to SOPs.

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Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid sick time

Work Location: In person

📌 General Manager (India)
🏢 KM Group
📍 India