Number of Positions

: 01 - March

Gender

: M

Qualification

: Graduate / Diploma Holders

No. of years of experience

: 1-3 yrs

Package

: 2L to 3L

Job Description

: Support Engineer – L1 /L2

1. Address user tickets regarding hardware, software and networking
2. Walk customers through installing applications and computer peripherals
3. Conduct remote troubleshooting
4. Test alternative pathways until you resolve an issue
5. Customize desktop applications to meet user needs
6. Record technical issues and solutions in logs
7. Direct unresolved issues to the next level of support personnel
8. Follow up with clients to ensure their systems are functional
9. Report customer feedback and potential product requests
10. Help create technical documentation and manuals
11. Requirements
12.



Proven work experience as a Support Engineer or similar role
13. Hands-on experience with Windows/Linux/Mac OS environments
14. Working knowledge of office automation products and computer peripherals, like printers and scanners
15. Knowledge of network security practices and anti-virus programs
16. Ability to perform remote troubleshooting and provide transparent instructions
17. Excellent problem-solving and multitasking skills
18. Customer-oriented attitude
19. Degree / Diploma in Computer Technology or relevant field

Please, Mail your CV to [email protected]

📌 Support Engineers (India)
🏢 Variman Global Enterprises
📍 India