Drive operational efficiency and effectiveness for the e-commerce platform, ensuring a target delivery time of under 20 minutes while maintaining high customer satisfaction.
Responsibilities
- Oversee day-to-day operations of the e-commerce platform, ensuring smooth logistics and effective resource allocation.
- Implement and enhance delivery processes to achieve the target time of under 20 minutes.
- Analyze operational performance data to identify areas for improvement and operational efficiency.
- Collaborate with cross-functional teams to ensure seamless workflow between logistics, customer service, and fulfillment.
- Develop and manage budgets, forecasts, and performance metrics for the operations department.
- Coordinate with third-party vendors and logistics partners to ensure timely and accurate order fulfillment.
- Ensure compliance with safety and quality standards in all operational processes.
- Lead and mentor team members, fostering a culture of continuous improvement and collaboration.
Qualifications
Required
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 5-8 years of experience in operations management, preferably within the e-commerce or logistics sector.
Preferred
- Master's degree in Business Administration (MBA).
- Experience with e-commerce operations and last-mile delivery logistics.
📌 Operations Manager (India)
🏢 Fynd
📍 India
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