We are looking for an analytical, customer-focused and diligent team Leader, who will lead the business operation and customer service throughout the customer life cycle in Online Stock Broking Business. This candidate will work cross-functionally to ensure customer satisfaction and compliance as per regulatory norms.
Key Responsibilities
- Define, implement, and manage operational processes as per the regulatory framework to ensure exchange compliance. Vendor management.
- Able to build and manage teams for important functions like account opening, paying payout stock, and funds, DP account, customer modification, RMS, etc.
- Responsible for customer support and seamless experience in a stock broking business.
- Ensure process-oriented, TAT-driven customer support as per defined SOP.
- Mentor and monitor the team to ensure a high level of accuracy and timely execution.
- Coordinate with IT and Sales team for the development of online customer support process and Process automation.
- Handling regulatory audits of SEBI, Exchanges, etc.
Qualifications
- MBA in Finance from a positive institute
- 15-20 years of Experience in stock broking operations
- Knowledge of back-office software like LD and CDSL
- Well-versed with the DKYC process and other broking norms
📌 AVP Operations (India)
🏢 Bigul
📍 India
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