Roles & Responsibilities

- Supervise all front desk activities, including reception, call management, guest handling and visitor management.
- Ensure productive check-in/check-out processes for guests and visitors.
- Monitor appointment scheduling and ensure the reception area is well maintained.
- Train and manage front desk associates, assign tasks and monitor performance.
- Handle any kind of escalations with composure and professional manner.
- Ensure smooth communication between guests, staff and management.
- Maintain visitor’s logs, access control and security protocols.
- Prepare periodic reports on front desk operations and service quality.
- Ensure compliance aligned with organizational policies, safety and confidentiality standards.

Key Skills

- Strong leadership, organizational and communication skills.
- Proficiency in MS Office.
- Ability to handle pressure, multitask and resolve issues effectively.
- Professional appearance, courteous and customer service-oriented mindset.

Qualification & Experience

- Graduate in Hospitality Management /Business Administration/ related field
- 7+ years of experience in front office /customer service/administrative role.

📌 Manager Front Desk (Delhi)
🏢 JM Jain
📍 Delhi