- Manage and maintain the customer database in the CRM system.
- Follow up with customers through calls, WhatsApp, SMS, and email.
- Handle customer queries, feedback, and complaints professionally.
- Support customer engagement, loyalty, and promotional campaigns.
- Coordinate with the sales team to drive repeat business.
- Prepare daily and monthly CRM reports and maintain accurate records.
- Proficient in MS Office (Excel, Word, Outlook) and CRM software.
- Robust communication, follow-up, and customer service skills.
- Graduate with 1–3 years of experience in CRM, customer service, or retail (preferred).
Pay: ₹11,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Provident Fund
Work Location: In person
📌 CRM Executive (India)
🏢 Giriraj Jewellers
📍 India
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