*Business Development Executive*

Cityfurnish | Furniture & Appliance Rental

Location Gurugram, Haryana — Work from Office

Department Sales / Business Development

Reports To Sales Manager / BD Manager

Experience 2–4 years in Sales, Business Development, or Client Servicing

Industry Furniture & Appliance Rental (B2B and B2C)

*About Cityfurnish*

Cityfurnish is India’s leading furniture and appliance rental subscription brand, offering flexible rental plans for homes, offices, co-living spaces, and hospitality clients across multiple cities. We combine quality products with doorstep delivery, installation, and maintenance — backed by a strong operations network. As we continue to scale, we’re looking for people who can build client relationships and confidently manage the realities of a fast-moving, delivery-driven business.

*About the Role*

We are looking for a proactive, client-focused Business Development Executive to work from our office and drive both new business and account health for existing clients. This role suits someone with a sales/ops background who is comfortable on the phone and in person with clients, and who can stay composed and solution-oriented when handling escalations — delayed deliveries, product quality issues, installation problems, or service complaints.

Key Responsibilities

*Business Development*

- Identify and pursue new B2B opportunities — corporates, co-living operators, hospitality, and bulk/turnkey furniture rental clients

- Build and manage a sales pipeline; achieve monthly/quarterly rental subscription targets

- Prepare and present rental proposals, package options,



and pricing to prospective clients

- Negotiate terms, tenure, and pricing in line with company policy

*Client & Account Management*

- Serve as the primary point of contact for assigned client accounts after the sale is closed

- Coordinate with the operations and fulfillment center teams to ensure delivery and installation timelines are met

- Proactively update clients on order status, expected delivery dates, and any changes in plan

- Support clients through upgrades, exchanges, returns, and renewals

*Escalation & Issue Resolution*

- Handle client escalations directly and professionally — including delayed deliveries, product quality concerns, or installation/service issues

- Liaise with operations, warehouse, and quality teams to investigate the issue and drive a fast resolution

- Keep clients informed with honest, timely updates while a resolution is in progress, to protect trust and retention

- Stay calm and firm under pressure, including with frustrated or demanding clients, without escalating tension unnecessarily

- Flag recurring issues to management to help improve delivery and quality processes

*Reporting & Coordination*

- Maintain accurate records of leads, client interactions, complaints, and resolutions in the CRM





- Share regular reports with management on pipeline status, account health, and open escalations

- Work closely with the operations team to flag at-risk orders before they become client-facing issues

*Required Skills & Qualifications*

- Bachelor’s degree in Business, Sales or marketing related field

- 2–4 years of experience in Business Development, Sales, Operations or Client Servicing, ideally with exposure to operations, logistics, or order fulfillment

- Strong verbal communication skills — confident speaking with clients over phone, email, and in person

- Demonstrated ability to manage pressure and de-escalate tense client conversations

- Basic understanding of operations/supply chain concepts — delivery timelines, installation, quality checks, and dispatch

- Proficiency in MS Excel/Word; CRM experience is a plus

- Solid negotiation, follow-up, and problem-solving skills

*Key Competencies*

- Client-first mindset with the maturity to manage difficult conversations

- Cross-functional coordination across sales, operations, and quality teams

- Resilience and composure under pressure

- Ownership mentality — sees client issues through to resolution rather than just escalating and moving on

*What We Offer*

- A fast-growing, India-leading brand in the furniture & appliance rental space

- Exposure to both B2B and B2C client management

- A collaborative office environment with clear growth paths in sales and account management

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Business Development Executive (BDE) (India)
🏢 Cityfurnish India Private
📍 India