Company Description

Questworld, located in Chennai's Marina Mall, is a premier AR/VR adventure zone offering over 12 immersive gaming experiences. As part of the XQZ gaming entertainment ecosystem, it caters to families, friends, students, and corporate teams. The zone provides a wide range of attractions, including motion VR simulators, interactive gaming platforms, and VR-powered edutainment experiences. Questworld also hosts birthday parties, corporate team-building events, and walk-in adventures, creating engaging and memorable moments for all visitors. With active partnerships with renowned brands like Logitech, Questworld is a hub for gaming, entertainment, and innovation.

Role Description

The Assistant Manager - Store will oversee day-to-day operations, ensuring that all activities and services meet the highest quality standards. Responsibilities include team management, customer service, vendor coordination, operational oversight, and collaboration with the marketing and partnerships team. The AM will play a key role in creating exceptional guest experiences, implementing operational improvements, and achieving business goals. This is a full-time, on-site role based in Chennai, requiring a hands-on approach and attention to detail.

Leadership & Operations

- Support the Site Manager in overall business operations
- Supervise supervisors and floor teams to ensure smooth daily operations and execution
- Conduct daily operational briefings and performance reviews
- Ensure SOPs, safety standards, and operational guidelines are followed
- Handle operational escalations during peak hours

Customer Experience & Escalations

- Ensure premium customer experience across gaming and café zones
- Handle VIP customers, complaints, refunds, and escalations
- Monitor customer feedback and implement service improvements
- Maintain high standards of hospitality and professionalism

Team Management & Training

- Manage staff scheduling, attendance, discipline,



and productivity
- Support hiring, onboarding, and team training
- Conduct performance evaluations and identify training needs
- Build a strong service-oriented culture across teams

Café & Revenue Operations

- Oversee café operations, hygiene, food safety, and stock management
- Monitor POS operations, cash handling, discounts, and reconciliations
- Ensure upselling initiatives and revenue targets are achieved
- Control wastage, pilferage, and unnecessary operational expenses

Inventory & Vendor Coordination

- Monitor gaming accessories, café inventory, merchandise, and supplies
- Coordinate with vendors and maintenance teams
- Always ensure stock availability and operational readiness

Events & Guest Experience

- Coordinate birthday parties and private events
- Ensure smooth guest flow and memorable customer experiences
- Work closely with event coordinators and supervisors during events

Reporting & Compliance

- Review operational reports and KPI performance
- Track risks, operational issues, and improvement opportunities
- Ensure compliance with safety, audit, and operational standards

Requirements

- Experience in operations, hospitality, gaming café, entertainment, retail, F&B;, or customer service management
- Strong leadership and team handling skills
- Ability to manage operations under pressure
- Good communication and customer handling abilities
- Knowledge of reporting, POS systems, and operational processes preferred
- Willingness to work weekends and peak business hours

Preferred Skills

- Operations Management
- Team Leadership
- Customer Experience Management
- Inventory & Revenue Control
- Event Coordination
- Problem Solving & Escalation Handling

Why Join Questworld?

- Fast-growing gaming & entertainment brand
- Energetic and dynamic work setting
- Leadership growth opportunities
- Exposure to gaming, events, café, and customer operations

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

- Leave encashment
- Provident Fund

Work Location: In person

📌 Assistant Manager Store (India)
🏢 Questworld
📍 India