Key Responsibilities

- Lead and manage the customer care/front office team.
- Ensure a warm, compassionate, and professional experience for every patient.
- Oversee appointment scheduling, registrations, and patient follow-ups.
- Coordinate with doctors, nursing staff, embryologists, and other departments to ensure smooth patient flow.
- Handle patient queries, concerns, and complaints promptly and effectively.
- Monitor patient feedback and implement service improvement initiatives.
- Ensure timely follow-up with prospective and existing patients to improve conversions and treatment adherence.
- Maintain patient confidentiality and compliance with healthcare regulations.
- Track customer satisfaction (CSAT), patient retention, and service quality metrics.
- Train, coach, and evaluate the customer care team to maintain high service standards.
- Prepare daily, weekly, and monthly operational and performance reports.
- Support marketing and patient engagement initiatives, including awareness programs and events.

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks:

- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Care Manager (India)
🏢 Nova IVF Fertility a Unit of Rhea Healthcare
📍 India