A Hotel General Manager is responsible for overseeing all hotel operations, ensuring guest satisfaction, driving revenue growth, managing staff, and maintaining high service standards.

Key Roles & Responsibilities1. Hotel Operations Management

- Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Sales.
- Ensure smooth and effective hotel functioning in line with company standards.
- Monitor service quality and operational performance.

2. Guest Experience & Satisfaction

- Ensure exceptional guest service and hospitality standards.
- Handle guest complaints and resolve issues promptly.
- Monitor guest feedback and implement improvement initiatives.

3. Financial Management

- Prepare and manage annual budgets and operating plans.
- Monitor revenue, expenses, profitability, and cash flow.
- Implement cost-control measures while maintaining service quality.
- Analyze financial reports and take corrective actions when needed.

4. Sales & Revenue Growth

- Develop strategies to increase occupancy, revenue, and profitability.
- Work closely with sales and marketing teams to attract new business.
- Monitor market trends, competitor activities, and pricing strategies.

5. Human Resource Management

- Recruit, train, develop, and retain hotel staff.
- Conduct performance evaluations and succession planning.




- Foster a positive work environment and employee engagement.
- Ensure compliance with labor laws and company policies.

6. Food & Beverage Oversight

- Supervise restaurant, banquet, bar, and catering operations.
- Ensure quality standards, hygiene, and profitability targets are met.
- Monitor customer satisfaction and menu performance.

7. Compliance, Safety & Security

- Ensure compliance with health, safety, hygiene, and regulatory requirements.
- Implement emergency response and risk management procedures.
- Maintain security standards for guests, employees, and assets.

8. Vendor & Asset Management

- Manage supplier relationships and procurement activities.
- Oversee maintenance and upkeep of hotel facilities and equipment.
- Ensure optimal utilization of hotel resources and assets.

9. Strategic Planning

- Develop and execute business growth strategies.
- Identify opportunities for expansion and service improvements.
- Establish performance goals and monitor key operational metrics.

10. Reporting & Stakeholder Management

- Prepare operational and financial reports for owners and corporate management.
- Coordinate with investors, regulatory authorities, and business partners.
- Represent the hotel in industry events and community activities.

Pay: ₹60,000.00 - ₹80,000.00 per month

Work Location: In person

📌 General Manager Hotel (India)
🏢 Shilton hospitality
📍 India