We are one of India's fastest-growing automobile accessories startups, backed by IIT and IIM, and Shark Tank featured Brand. At SEPAL, we're building creative accessories and mobility solutions that make every ride safer, smarter, and more comfortable for riders across India.

About the Role

We're looking for a Customer Support Associate who believes great customer service doesn't end after the sale. In this role, you'll become the primary point of contact for customers and dealers, helping them with product queries, order updates, installations, warranty support, and issue resolution.

You'll work closely with the internal teams to ensure every customer receives quick, accurate, and professional support.

Key Responsibilities

· Installation Support: Guide customers through product installation and setup by providing step-by-step assistance from the office via phone, WhatsApp, or video calls, ensuring a smooth and successful installation experience.

· Customer Support: Handle customer and dealer calls, WhatsApp queries, and support requests with confidence and professionalism. Keep customers informed with timely updates throughout the support process.

· Issue Resolution: Resolve product, order, installation, warranty, and service-related queries by coordinating with the relevant teams.





· Case Management: Register, track, and follow up on customer support requests until every issue is resolved.

· Team Coordination: Work closely with Sales, Logistics, Accounts, and Technical teams to ensure a smooth customer experience.

Requirements & Qualifications

- 0-1+ years of experience in Customer Support, Customer Service, or similar customer-facing roles.
- Excellent communication, listening, and problem-solving skills.
- Comfortable handling multiple customer conversations and follow-ups.
- Basic proficiency in Microsoft Excel, Google Sheets, and office productivity tools.
- Ability to stay calm under pressure and take ownership until issues are resolved.
- Good hands-on knowledge of motorcycles and basic two-wheeler components.

What's in it for You?

- Work directly with the inner team and contribute to customer experience improvements.
- Gain exposure to product support, operations, logistics, and business workflows.
- Learn how customer experience influences product development and business growth.
- Grow with a fast-moving startup where your work directly impacts customer satisfaction.

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Support Associate (India)
🏢 Skavion Auto Private
📍 India