- Build, maintain, and strengthen long-term relationships with existing and prospective clients.
- Serve as the primary point of contact for clients and ensure prompt resolution of their queries and concerns.
- Understand client requirements and coordinate with internal teams to ensure timely and quality service delivery.
- Conduct regular follow-ups with clients to gather feedback and ensure customer satisfaction.
- Identify opportunities for upselling, cross-selling, and repeat business based on client needs.
- Maintain accurate records of client interactions, communications, and service requests in the CRM system.
- Handle client complaints professionally and work proactively to resolve issues while maintaining positive relationships.
- Prepare client reports, service updates, and relationship status reports as required.
- Ensure high levels of customer satisfaction and contribute to client retention and loyalty.
- Achieve customer engagement and relationship management objectives while representing the company professionally.
Pay: ₹10,000.00 - ₹20,000.00 per month
Advantages:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Paid sick time
- Paid time off
Work Location: In person
📌 Client Relationship Executive (India)
🏢 ON SPOT COVER
📍 India
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