- Provide phone support for computer and telecom issues
- Troubleshoot desktop computers and network problems
- Install and configure software packages, operating systems, and networking components
- Customize and adapt existing programs to user requirements
- Update and create technical documentation
- Recommend and implement network infrastructure improvements
- Oversee and manage IT department resources for large projects
- Administer computer and phone systems
- Communicate updates and completion status to managers and users
- Training on company-specific IT systems and software
- Documentation templates and checklists for troubleshooting and installations
- Quality assurance standards for help desk support
- Network infrastructure diagrams and configuration guides
- Project management guidelines for IT projects
- Customer service and communication skills training
Qualification:
- Associate or Diploma/Bachelors degree in computer science or related field
- Experience in help desk or technical support roles
- Relevant technical certifications (e.g., A+, Network+, CCENT, CCNA) preferred