Job Title: Process Associate – Operations Department (US Shift)

Company- Dire Surveillance

Annual CTC: Based on past experience / Last CTC

Location: Mohali, India

Shift: US Shift (Flexible working hours to overlap with US time zones)

Job Summary:

We are seeking a detail-oriented and proactive Process Associate to join our Operations

team. This role is responsible for monitoring and managing client sites using an AI-

based automated portal, ensuring smooth operations with zero client escalations. The

ideal candidate should have basic computer knowledge, excellent communication skills,

and a commitment to participating in continuous learning and training.

Key Responsibilities:

 Site Monitoring:

Use AI-based automated portal to actively monitor client sites, ensuring smooth

operations and identifying potential issues before they arise.

 Client Follow-ups:

Regularly communicate with clients to ensure their needs are met and to provide

updates on system performance. Maintain a qualified and responsive attitude

to client queries.

 Reporting:

Generate accurate reports based on the monitoring data from the AI portal.

Ensure reports are delivered on time and meet quality standards.

 Focus on Automation:

Ensure 100% focus on the automated monitoring system. Strive for zero

escalations by addressing issues proactively within the automated system.

 Training Participation:

Participate in regular training sessions to stay updated with new technologies,

tools, and processes related to system monitoring and client management.





 Process Adherence:

Follow standard operating procedures (SOPs) and ensure compliance with

company policies while performing job responsibilities.

Qualifications & Requirements:

 Educational Qualification:

Passed Senior Secondary (12th Grade) or Graduation (Fresher or Experienced

candidates welcome).

 Technical Skills:

Basic knowledge of computer operations and proficiency in Microsoft Office tools

(Excel, Word, etc.).

 Communication Skills:

Strong verbal and written communication skills in English. Ability to

communicate clearly and professionally with clients.

 Experience:

Fresher or experienced candidates are encouraged to apply.

 Key Traits:

Attention to detail, proactive attitude, ability to multitask, and a focus on meeting

client needs without escalation.

 Work Shift:

Must be available to work in the US shift, which require to align with US time

zones.

Benefits:

 Competitive salary and performance-based incentives.

 Training and development opportunities.

 Health and wellness benefits.

 Dynamic and inclusive work setting.

If you meet the above requirements and are eager to contribute to a growing and

innovative company, we invite you to apply for the Process Associate role.

Note: This position is based in Mohali, and candidates should be willing to work in the

US shift as required.

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 Dire Surveillance
📍 India