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We don’t believe in hiring smart people and telling them what to do. Working at Bench means you can shape your career in a way that’s meaningful for you—and we’re with you every step of the way.

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Dynamics 365 CRM Support Consultant (Project Operations & CRM QA)

- Experience : 1 - 4 Years

- Job Location : Ahmedabad

- Qualification :Masters/Bachelors

- Key Responsibilities:

- Provide functional support for Dynamics 365 modules, focusing on Project Operations.
- Act as the first line of support for end-users, troubleshooting issues, resolving system queries, and escalating where necessary.
- Collaborate with business users to analyze problems, identify gaps,



and provide solutions or workarounds.
- Perform QA testing for Dynamics 365 CRM enhancements, including test case creation, execution, and defect tracking.
- Work with technical teams (developers, system admins) to resolve system bugs, configuration issues, and integrations.
- Assist in system configuration, testing, and deployment of minor enhancements.
- Document system issues, solutions, FAQs, and provide knowledge transfer/training sessions for end-users.
- Work with cross-functional teams to ensure data integrity, compliance, and best practices.
- Monitor system performance, ensure SLAs are met, and provide continuous improvement suggestions.
- Required Skills & Experience:

- 1–4 years of experience as a Support Consultant / Functional Consultant in Dynamics 365 (CE/CRM, Project Operations).
- Knowledge of Project Operations processes such as project creation, resource assignment, time/expense management, billing, and revenue recognition.
- Experience in QA testing within Dynamics 365 CRM, including functional test planning and execution.
- Strong troubleshooting skills and ability to handle L1/L2 support tickets.
- Excellent communication skills to work with business stakeholders and technical teams.
- Ability to document issues, prepare user guides, and conduct user training.
- Preferred Skills (Nice-to-Have):

- Exposure to Power Platform (Power Automate, Power Apps, Power BI).
- Basic knowledge of SQL queries and data analysis for troubleshooting.
- Experience in support ticketing tools (Azure DevOps, Jira, or similar).
- Microsoft Dynamics 365 Certifications (PL-200, MB-910, MB-920) will be a plus.

📌 Dynamics 365 CRM Support Consultant (Project Operations & CRM QA) (India)
🏢 Techcronus
📍 India