JOB DESCRIPTION (JD) : Tech & Operations Executive

Organization: Harshada Tichkule – Life & Parenting Coach

About Us

Harshada Tichkule is a dedicated Life & Parenting Coach committed to empowering parents, strengthening family relationships, and helping individuals create meaningful transformations in their personal lives.

We are looking for a proactive, organized, and tech-savvy professional who can support our coaching programs, client communication, online sessions, and daily business operations.

Position Summary

The Client Success & Operations Executive will serve as the operational backbone of our coaching practice. This role combines client communication, program coordination, technology management, content support, and administrative responsibilities to ensure a seamless experience for our clients and participants.

Key Responsibilities

1. Client Communication & Support

- Handle client inquiries via WhatsApp, phone calls, email, and social media.
- Send session links, reminders, follow-ups, and onboarding information.
- Coordinate appointment scheduling and rescheduling.
- Maintain professional and timely communication with clients.

2. Program & Webinar Management

- Schedule and manage Zoom meetings, webinars, and coaching sessions.
- Handle participant registrations and attendance.
- Provide technical support during online events.
- Manage recordings and session documentation.

3. Content & Presentation Support

- Create professional PowerPoint and Google Slides presentations.
- Assist in preparing workshop materials and participant resources.
- Organize digital content and learning materials.

4.



Video Recording & Editing

- Record coaching sessions and webinars.
- Perform basic editing, trimming, captioning, and formatting.
- Organize and maintain video libraries.

5. Administration & Operations

- Maintain client databases and records.
- Update trackers, reports, and operational dashboards.
- Manage Google Drive folders and digital documentation.
- Ensure smooth day-to-day operations.

6. Team Coordination

- Coordinate with marketing, design, and external vendors.
- Support campaign launches, promotions, and events.
- Track project timelines and deliverables.

Required SkillsTechnical Skills

- MS PowerPoint and Google Slides
- MS Excel / Google Sheets
- Google Workspace (Docs, Sheets, Drive, Calendar)
- Zoom Meeting & Webinar Management
- WhatsApp Business
- Basic Video Editing (CapCut, Filmora, Canva Video, etc.)
- Email Communication Tools

Communication Skills

- Excellent spoken and written English
- Good Hindi communication skills
- Professional client-handling ability

Qualification

- Graduate in any discipline.
- Experience in Operations, Administration, Client Support, Virtual Assistant, or Program Coordination preferred.
- Freshers with exceptional communication and technical skills may also apply.





Preferred Candidate Profile

We are looking for someone who is:

- Highly organized and detail-oriented
- Tech-savvy and eager to learn
- Self-motivated and proactive
- Professional and dependable
- Comfortable managing multiple tasks simultaneously
- Passionate about helping people and supporting meaningful work

Job Type

- Full-Time
- Work From Home / Hybrid (as applicable)

Compensation

- Competitive salary based on skills and experience.
- Performance-based growth opportunities.

JOB SPECIFICATION (JS)Position

Education

- Graduation in any stream

Experience

- 0–3 years of experience in Operations, Administration, Client Support, Virtual Assistance, or Program Coordination

Language Proficiency

- Excellent English communication (written & verbal)
- Good Hindi communication

Computer Skills

- MS Office Suite
- Google Workspace
- Zoom Platform
- Internet Research
- Data Management
- Basic Video Editing Tools

Behavioral Competencies

- Client-centric attitude
- Time management
- Attention to detail
- Problem-solving mindset
- Initiative and ownership
- Team collaboration
- Professional etiquette

Performance Indicators (KPIs)

- Client response time
- Session coordination accuracy
- Appointment management efficiency
- Timely completion of assigned tasks
- Client satisfaction and feedback
- Accuracy of reports and records

Reporting To

Harshada Tichkule
Life & Parenting Coach

Pay: From ₹10,000.00 per month

Perks:

- Flexible schedule
- Work from home

Work Location: In person

📌 Tech and operations Assitant (India)
🏢 Harsada Tichkule
📍 India