Role description

Owns and manages project-specific delivery; responsible for day-to-day resource management and project SoW execution ensuring delivery & cost excellence

Key responsibilities

Drive delivery execution and delivery excellence in adherence to SLAs

- Primary owner for delivery execution & management: deliver to project SLAs & contractual requirements, project reviews, resource planning, budget and SLA management

- Track employee motivation and CSAT scores; maintain healthy work environment on projects to keep employee attrition in check

- Provide technical oversight for project & day-to-day problem resolution; Carry out day-to-day resource management- assignment of tasks, staffing, release and training

- Ensuring operational delivery excellence; drive process maturity through adoption of best practices shared by assurance team

- Ensure operational metrics for project are aligned to planned margins: execute project in-line with planned utilization, shoring and pyramid ratios

- Proactively share inputs with ADMs & Horizontal heads on project-specific issues on resource requirements, underperformance or scope

- Conduct periodic reviews and performance evaluation of project resources and drive improvement through regular feedback; ensure timely validation and approval of timesheets

Lead governance activities for own project & support ADMs in account-level governance

- Track and monitor project specific KPIs and report the same in prescribed format; share inputs with ADMs to support account-level tracking

- Forecast resource cost on existing projects and share inputs with ADMs

- Support ADMs in identification of margin improvement initiatives; driving implementation





- Coordinate with Solutioning team for technical onboarding / understanding on solution deployed in the project

- Onboard resources, assign roles & responsibilities and assess trainings needs; create project-specific delivery plan in line with overall project plan

- Coordinate account governance activities with ADMs and provide inputs to finance on invoicing, WIP revenue, validate accuracy for project cost loaded in the P&L;

Drive customer satisfaction by supporting ADM establish robust connect with key client stakeholders

- Support frequent communication & periodic check-ins with client to build relationship

- Support ADM/AM/Horizontal Head in technical query & escalation resolution

Key Interfaces

- Coordinate regularly with ADMs for overall account/project governance covering delivery

execution, development of project plan, implementation of margin initiatives, client

engagement and resourcing decisions

- Collaborate with, and share inputs on growth & innovation investment agenda with

Horizontal Head; Horizontal Head/GSO to lead and put forth to investment committee

- Work with ADMs to identify & pursue growth opportunities in the account

- Collaborate with Delivery Assurance & Quality Mgmt. teams to ensure delivery excellence,

and/or productivity initiatives are incorporated into the delivery model

- Work with Finance on financial reporting and customer billing

Key Metrics

KPIs

- Utilization %

- Client satisfaction (CSAT)

- Attrition %

- Project overruns (% and #)

KRAs

- Delivery efficiency metrics (Span of

control, Pyramid, Shoring)

- Delivery Quality scores (#Red projects,

SLA compliance, COQ, COPQ)

📌 Project Manager (India)
🏢 Black Box
📍 India