We are looking for a smart, energetic, and customer-focused Guest Relation Officer (GRO) to join our hospitality team at Riverbells, Champakulam.

The candidate will be responsible for welcoming and assisting guests during their arrival, ensuring smooth coordination of check-in, guest support, itinerary communication, and delivering a memorable guest experience throughout their stay.

Key Responsibilities

Welcome and attend guests during arrival at Champakulam

Coordinate guest check-in and check-out activities

Handle guest enquiries, support, and special requests professionally

Share itinerary details, inclusions, and property guidelines with guests

Coordinate with Housekeeping, Operations, Kitchen, and Boat Crew for smooth guest experience

Ensure proper follow-up and hospitality support during the stay

Maintain guest feedback and service records

Handle WhatsApp and phone communication with guests professionally





Support guest satisfaction and enhance overall customer experience

Required Skills & Qualifications

Bachelor’s Degree preferred

Experience in Hospitality / Resort / Tourism / Customer Service is an added advantage

Good communication skills in English and Malayalam

Pleasant personality and professional appearance

Strong coordination and interpersonal skills

Ability to handle guests professionally and calmly

Basic computer and WhatsApp handling knowledge required

Preferred Candidate Profile

Candidates from Hospitality, Tourism, Aviation, Front Office, or Customer Service background preferred

Freshers with excellent communication skills can also apply

Candidates residing near Alappuzha / Champakulam preferred

Salary & Advantages

Pay: From ₹9,031.85 per month

Work Location: In person

📌 Guest Relation Officer (GRO) (India)
🏢 SevenBells Holidays
📍 India