Job Description: Role/ Responsibilities

- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
- Provide coaching and feedback to team members to enable them to improve their performance.
- Assist new hires such that they are productive on the floor in the shortest possible time frame.
- Handle escalations.
- Provide inputs on process and system to the team members.
- Client Interaction, where required at the level of Supervisors.
Ensure compliance with internal policies and procedures, external regulations and information security standards.

Competencies & Skills

- Knowledge of the function, process and systems.
- Ability to use the desktop computer systems
- Coaching and Feedback ability.
Transparent written and verbal communication.

Values & Behavior

- Customer Service Orientation.
- Quality Orientation.
- Empathy for effective on the job coaching and feedback.

Responsibilities: Role/ Responsibilities





- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
- Provide coaching and feedback to team members to enable them to improve their performance.
- Assist new hires such that they are productive on the floor in the shortest possible time frame.
- Handle escalations.
- Provide inputs on process and system to the team members.
- Client Interaction, where required at the level of Supervisors.
Ensure compliance with internal policies and procedures, external regulations and information security standards.

Competencies & Skills

- Knowledge of the function, process and systems.
- Ability to use the desktop computer systems
- Coaching and Feedback ability.
Clear written and verbal communication.

Values & Behavior

- Customer Service Orientation.
- Quality Orientation.
- Empathy for effective on the job coaching and feedback.

Qualifications: Any Graduate

📌 Assistant Manager-Customer Service Strategy & Planning-Customer Engagement (India)
🏢 EXL Service
📍 India