About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel

agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and

sense of belonging our people feel every day. This recognition reflects our commitment to a

culture where our teams grow, collaborate, and drive the future of travel technology, while

consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized

the needs of travel agent partners. TripJack’s integrated platform offers content from 750+

airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and

Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and

post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel

booking & management experience for our agent partners.

Key Responsibilities

Holiday & Cruise Operations

- - Manage end-to-end holiday bookings (domestic & international) including Cordelia Cruises
- Design and curate customized itineraries based on customer requirements
- Ensure accurate costing, pricing, and timely delivery of proposals





Query Handling & Conversions

- - Handle inbound/outbound travel queries via calls, emails, and other channels
- Drive high conversion rates by providing personalized travel solutions
- Upsell/cross-sell relevant travel products (hotels, activities, cruises, etc.)

Stakeholder Coordination

- - Coordinate with internal teams (sales, contracting, ticketing) for smooth execution
- Liaise with external partners/vendors (DMCs, hotels, cruise partners)
- Ensure seamless booking, confirmations, and service delivery

Customer Experience

- - Ensure a smooth and delightful customer journey from inquiry to trip completion
- Proactively resolve customer issues and escalations
Maintain high service standards and customer satisfaction scores

Key Requirements

- - 2–6 years of experience in holiday packages / travel operations / cruise handling
- Strong knowledge of domestic & international destinations
- Experience with Cordelia Cruises or cruise bookings is a plus
- Excellent communication, sales, and negotiation skills
- Robust attention to detail and multitasking ability
- Customer-first mindset with problem-solving approach

📌 Cruise Operations Executive (India)
🏢 Tripjack
📍 India