- Achieve individual targets for lead conversion and client onboarding.
- Evaluate client eligibility and provide accurate immigration consultation over phone, email, or in person.
- Take full ownership of all visa-related matters, including documentation, client queries, and problem resolution.
- Conduct regular follow-ups with clients to encourage progression and ensure conversions.
- Maintain updated knowledge of immigration policies, procedures, and requirements for countries like Australia and Canada.
- Provide end-to-end guidance to clients throughout the immigration process.
- Deliver consistent, high-quality customer service without compromise—even under tight deadlines or pressure.
- Participate in team meetings, training sessions, and contribute to process improvements.
- Coordinate effectively with internal departments to ensure client satisfaction.
Required Skills and Qualifications:
- Proven experience in immigration consultancy, sales, telesales, or telecalling is preferred.
- Solid communication, persuasion, and negotiation skills.
- Excellent problem-solving and decision-making abilities.
- Confident and self-motivated, with the ability to work independently and handle pressure.
- Strong analytical and evaluation skills to assess client eligibility.
- Ability to manage time efficiently and meet deadlines.
- Fluency in English; knowledge of regional languages is an added advantage.
Preferred Experience:
- Experience in handling Australia and/or Canada immigration cases is highly desirable.