Key Responsibilities

- Manage the complete lead lifecycle from initial enquiry through counselling, follow-ups, conversion, and enrolment.
- Engage with prospective customers via phone calls, WhatsApp, email, and other approved communication channels to understand their learning needs.
- Present and recommend Tutoroot's programs and services, address customer queries, and effectively communicate the value proposition.
- Build strong relationships with parents and students by providing personalized counselling and guidance throughout the decision-making process.
- Achieve monthly sales and admission targets through consultative selling and consistent follow-ups.
- Maintain accurate and up-to-date customer information, interactions, and sales activities in the CRM and ERP systems.
- Track lead progress, schedule follow-ups, and ensure timely closure of opportunities.
- Coordinate with internal teams to ensure a seamless onboarding experience for enrolled students.
- Adhere to defined sales processes, communication standards,



and service quality guidelines.
- Prepare daily activity reports and provide regular updates on pipeline status, lead conversions, and sales performance.

Required Skills

- Strong communication and interpersonal skills in English and regional languages.
- Excellent sales, counselling, and negotiation abilities.
- Customer-centric approach with the ability to build trust and rapport.
- Experience using CRM/ERP tools for lead management.
- Solid follow-up and objection-handling skills.
- Ability to work in a target-driven, fast-paced environment.
- Good organizational and time management skills.

Preferred Experience

- 1–3 years of experience in Inside Sales, Academic Counselling, Business Development, EdTech Sales, or Customer Success.
- Prior experience in the EdTech or Education industry is highly preferred.

📌 Academic Counsellor (India)
🏢 Athena
📍 India