Store Manager – Ugaoo

Reports to: City Head – Retail / Zonal Manager

Role Purpose

Own end-to-end store operations, driving sales, customer experience, plant care standards, and team performance to deliver the store’s P&L; targets.

Key Responsibilities

Sales & P&L;

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Own store revenue, footfall conversion, and average bill value targets
- Monitor daily/weekly/monthly sales performance against budget
- Control store-level costs (manpower, wastage, consumables) within budget

Customer Experience

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Ensure FAB (Features-Advantages-Advantages) selling standards are followed for all plant/product categories
- Resolve customer escalations and maintain service quality benchmarks
- Drive local activations, events, and community engagement to build footfall

Plant & Inventory Management

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Maintain plant health standards — watering schedules, pest checks, grooming, and visual merchandising
- Manage stock levels, indenting, and minimize shrinkage/wastage
- Ensure planogram and store display standards are maintained

Team Management

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Recruit, train,



and mentor store staff on product knowledge and customer service
- Conduct daily briefings, roster planning, and performance reviews
- Ensure grooming, punctuality, and SOP adherence across the team

Store Operations

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Ensure statutory compliance, licenses, and store audit readiness
- Coordinate with visual merchandising, marketing, and supply chain teams
- Maintain store safety, cleanliness, and asset upkeep

Requirements

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Graduate, preferably with retail/hospitality background
- 3–6 years of retail store management experience (F&B;, lifestyle, or specialty retail preferred)
- Strong people management and customer orientation
- Passion for plants/gardening is a plus
- Comfortable with retail tech (POS, inventory systems)

Key Metrics

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Sales achievement %, conversion rate, ABV
- Customer satisfaction/NPS
- Shrinkage %, plant mortality rate
- Staff attrition and training completion

📌 Retail Store Manager - Gurgaon (India)
🏢 Ugaoo Agritech
📍 India