Own the recovery of an assigned portfolio of business customers for a 40-year-old logistics company. You will follow up commercially with their accounts departments by phone, email and WhatsApp, secure firm payment commitments with dates, and track every commitment through to realisation.
This is B2B collections from company accounts teams not consumer, loan or EMI recovery.
Key Responsibilities
- Own an assigned customer portfolio and its overdue position
- Contact a minimum of 50 customers every day across calls, email and WhatsApp
- Draft professional payment reminders, escalation emails and statements of account in English
- Secure a firm payment commitment with an exact date and amount, and record it
- Track every commitment to realisation; escalate a broken commitment within 24 hours
- Collect payment advice and pass it to the receipts desk the same day
- Where a bill is short paid, obtain the reason and hand the case to the claims desk
- Coordinate with branches for PODs and with accounts on receipts and ledger queries
- Update the ERP and daily recovery tracker immediately after every call
Key Performance Indicators
- Minimum 50 customer contacts per day
- Collection achievement against portfolio target
- Promise-to-pay conversion percentage
- Reduction in overdue balance of assigned portfolio
- Same-day ERP and tracker updates
What We Are Looking For
- Graduate, any stream, with 13 years in accounts receivable, collections or commercial follow-up with business customers
- Explicit spoken Hindi for calls, and sound written English you will draft customer emails daily
- Basic MS Excel; Tally Prime an advantage
- Familiarity with AI tools such as ChatGPT for drafting correspondence — we encourage their sensible use
- Polite but persistent
Candidates from logistics, transport or courier backgrounds preferred.
What We Offer
- 22,000 – 28,000 per month (CTC 2.64 – 3.36 LPA) plus performance incentive
- Annual increment linked to performance
- Working hours 10:00 AM to 6:30 PM, Monday to Saturday
- Office at Moti Nagar, 2 minutes from Moti Nagar metro station (Blue Line)
- Career path: Executive Senior Executive Team Lead Manager, Credit Control & Receivables