- Handle customer queries via phone calls, emails, and chats to resolve issues related to cab bookings.
- Assisted customers with booking, modifying, canceling, and rescheduling cab reservations based on their requirements.
- Provide accurate information on cab services, fares, routes, and schedules to customers.
- Maintain a high level of professionalism while interacting with customers to ensure excellent customer service.
- Investigated and resolved customer concerns related to driver availability, trip delays, cancellations, billing discrepancies, and payment issues.
- Verified customer information and booking details to ensure accurate trip scheduling and minimize service errors.
- Escalate complex issues or concerns to senior team members when necessary.
- Adapted to high-volume support environments while managing multiple customer interactions efficiently and accurately.
- Followed company policies, standard operating procedures (SOPs), and data privacy guidelines while handling customer information.