Role & responsibilities :

- Handle inbound customer calls professionally, efficiently, and courteously.
- Resolve customer inquiries related to accounts, billing, products, plans, and services.
- Understand customer needs and build strong relationships through personalized support.
- Identify sales opportunities during customer interactions.
- Recommend suitable products, service upgrades, add-ons, and promotional offers to new and existing customers.
- Explain product features, pricing, and benefits to help customers make informed decisions.
- Handle objections confidently using a consultative sales approach.
- Process recent activations, upgrades, plan changes, and account modifications accurately.
- Maintain complete and accurate documentation of all customer interactions.
- Escalate complex customer issues through the appropriate channels when required.
- Meet or exceed Customer Satisfaction (CSAT), Quality, Productivity, and Sales KPIs.




- Stay updated on products, services, promotions, and company policies.

Preferred candidate profile :

- Graduate or Undergraduate (as per business requirements).
- Excellent verbal communication skills in English.
- Prior experience in customer service or voice sales is preferred but not mandatory.
- Strong interpersonal, problem-solving, and sales skills.
- Basic computer knowledge and typing proficiency.
- Willingness to work in a 247 work environment.

Compensation & Benefits

- 5-days working
- 2 week offs
- Rotational shifts
- Permanent night shifts
- Cab facility provided for both login and logout
- Performance-based incentives (as applicable)
- Training and career growth opportunities
- Supportive and inclusive work environment

📌 Customer Care & Sales Representative Voice (VM/FHI) (Telangana)
🏢 Vcc India
📍 Telangana