Role & responsibilities

1. Operational Management

- Manage the day-to-day operations of the assigned FM sites, ensuring compliance with company policies, SOPs, statutory requirements, and operational guidelines.
- Drive consistent execution of operational processes across allocated sites.
- Conduct regular site visits to monitor housekeeping, technical services, security, horticulture, customer service, and overall site standards.
- Support LCDs and site teams in resolving operational challenges and service issues.
- Ensure preventive and corrective maintenance schedules are implemented effectively.

2. Financial Management

- Support the Cluster Lead in achieving the financial objectives of assigned sites.
- Monitor monthly operational expenses and ensure adherence to approved budgets.
- Review vendor bills, service costs, and operational expenditures before processing.
- Coordinate with Finance for timely invoicing, collections, and financial reconciliations.
- Identify cost optimization opportunities without compromising service quality.

3. Site Governance & Compliance

- Ensure all assigned sites comply with statutory, safety, legal, and company compliance requirements.
- Monitor implementation of audit observations and closure of action items.
- Maintain documentation related to contracts, statutory compliances, AMC records, and operational reports.

4. Stakeholder Management

- Build and maintain strong relationships with Resident Welfare Associations (RWAs), Managing Committees (MCs), developers,



and key stakeholders.
- Act as the primary escalation point for operational concerns at assigned sites before escalation to the Cluster Lead.
- Coordinate with internal functions such as HR, Finance, Procurement, Legal, and Client Solutions for seamless operations.
- Support contract implementation and governance across allocated sites.

5. Customer Experience & Resident Engagement

- Drive resident engagement initiatives to enhance customer satisfaction.
- Ensure timely resolution of resident complaints and service requests.
- Monitor customer feedback and implement corrective actions to improve resident experience.
- Minimize escalations through proactive stakeholder communication and service excellence.

6. Team Management

- Guide and mentor Lead Community Developers (LCDs) and onsite teams across assigned sites.
- Monitor manpower deployment, attendance, productivity, and performance.
- Support recruitment, onboarding, training, and capability development of onsite employees.
- Promote a culture of accountability, ownership, and continuous improvement.

7. Vendor Management

- Monitor performance of vendor partners across assigned sites.
- Ensure vendor adherence to Scope of Work (SOW), Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations.
- Conduct periodic vendor performance reviews and recommend corrective actions where required.
- Support onboarding and operational governance of current vendors.

📌 Assistant Cluster Lead - Operations (Maharashtra)
🏢 Godrej Properties
📍 Maharashtra