- Manage customer queries via phone, email & chat
- Collaborate with teams to resolve complex issues
- Maintain high NPS through effective communication
- Provide timely solutions within SLA's
- Cibil Related Nodal Desk (Email Process)
- Handle customer queries and complaints via email, ensure timely resolution, and manage escalations specifically related to Cibil issues.
Shifts & Work Culture
- Working Days: 5 Days working with 2 rotational week-offs.
- Shift Timings (10-hour shifts):
Female: 8:00 AM to 8:00 PM (any 10-hour window)
Male: 8:00 AM to 11:00 PM (any 10-hour window)
📌 Customer Support Associate (Maharashtra)
🏢 Wrixty Services
📍 Maharashtra
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