- Own and continuously improve the customer onboarding experience across our SaaS platform.
- Gather product requirements from internal stakeholders, and translate them into clear functional requirements.
- Create detailed JIRA Epics, Stories, and Engineering Tickets with well-defined acceptance criteria.
- Partner with Engineering and QA teams throughout the development lifecycle to ensure timely delivery.
- Prepare product documentation including PRDs, user stories, process flows, release notes, and knowledge base articles.
- Create wireframes and mockups using Figma to communicate product ideas and user workflows.
- Build and maintain product roadmaps, prioritizing features based on stakeholders needs and business impact.
- Monitor product adoption and onboarding metrics using Power BI, creating dashboards and reports for leadership.
- Develop a deep understanding of the Tenant Inc. platform and serve as the subject matter expert for onboarding-related products.
- Identify process improvements and drive automation opportunities across onboarding workflows.
- Work closely with customers and internal teams to troubleshoot issues and define long-term product improvements.
Required Skills & Qualifications
- 2+ years of experience as a Product Manager, Associate Product Manager, Business Analyst, or similar role in a SaaS company.
- Strong experience creating JIRA tickets, Epics, user stories, and acceptance criteria for engineering teams.
- Hands-on experience creating product documentation and functional specifications.
- Experience building dashboards and reports using Power BI.
- Understanding of SQL and data analysis.
- Familiarity with Figma for wireframing and UI mockups.
- Robust understanding of Agile/Scrum development methodologies.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple projects simultaneously and collaborate with cross-functional teams.
Nice to Have
- Experience with B2B SaaS products.
- Familiarity with REST APIs, webhooks, and software integrations.
- Experience working with customer onboarding or implementation teams.