- 2+ years documented experience as Quality Analyst is required.
- Hindi language proficiency is mandatory.
- Experience into BPO industry & experience with 7QC is mandatory.
- Expertise into international process is mandatory.
- Experience into Telecom industry is preferable.
- Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
- Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
- Coordinate for calibration sessions and adherence towards enhancing calibrated process.
Shifts: Rotational Shifts / Rotational Week offs
Notice period: Immediate Joiner to 30 days preferred.
Interested candidates please share updated CV to:
Email:
[email protected]
📌 Openings For Quality Analyst (Hindi) - International - Chennai (Tamil Nadu)
🏢 Hexaware Technologies
📍 Tamil Nadu