About Scaler
Backed by Sequoia Capital India, Lightrock and Tiger Global, Scaler is one of Asia’s leading
online tech-education firms valued at over $710 million that aims to solve the tech talent gap
worldwide through its market-leading products.
The founders of Scaler, Anshuman Singh and Abhimanyu Saxena are IIIT Hyderabad alums with
leadership experience across Facebook (working directly with Mark Zuckerburg and setting up
the London Office) and NYC-based retail marketplace unicorn Fab.com. Anshuman Singh has
also represented Team India twice at the prestigious ACM ICPC World Finals. The broader team
is handpicked from leading firms such as Facebook, Google, Twitter, McKinsey, BCG, Sequoia
Capital, Bain Capital and Hotstar
Roles and responsibilities:
Resolve customer queries/complaints via a combination of Inbound/Outbound calls
Establish warm and friendly rapport whilst interacting with customers by phone Solve
a wide range of incoming complaints to achieve customer satisfaction Work closely
with other stakeholders to resolve the queries/complaints in a timely manner Build
rapport with customers through courteous and qualified communications Share
process improvement-related ideas
Manage the Key productivity indicators (Productivity, AHT, CSAT etc.)
Required skills:
2-3.5 years of experience in Voice based customer support industry
Bachelor’s degree
Excellence in both written and spoken English & Hindi (No MTI)
Excellent problem-solving skills & ability to connect with customers effectively
Passion for resolving problems & creating a world-class support experience for
customers
The ability to learn & implement feedback quickly
Ability to work under pressure/fast-paced environment
Experience with CRM tools (Salesforce, Zendesk, etc.)
The person should be comfortable working from the office.
Eagerness to work in shifts and at weekends.