- Provide technical support to schools via phone, email, WhatsApp, and remote sessions.
- Diagnose, troubleshoot, and resolve software, application, and user-related issues.
- Assist clients with ERP implementation, onboarding, and user training.
- Configure software modules, user accounts, permissions, and system settings.
- Escalate complex technical issues to the development team and follow up until resolution.
Preferred candidate profile
- Bachelor's degree in Computer Science, Information Technology, BCA, B. Tech, MCA, or a related field.
- 03 years of experience in Technical Support, Customer Support, Software Implementation, or Helpdesk.
Perks and perks
As per industry standards
📌 Tech Support Intern/ Tech Support Engineer (Uttar Pradesh)
🏢 Inforida Technologies
📍 Uttar Pradesh
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