- Plan and monitor daily last-mile deliveries.
- Assign delivery routes to delivery associates/riders.
- Ensure on-time delivery of shipments.
- Track delivery performance and resolve delays.
- Coordinate with delivery partners and hub teams.
- Handle customer escalations related to deliveries.
- Monitor failed deliveries, RTO (Return to Origin), and reattempts.
- Maintain accurate delivery records and MIS reports.
- Ensure compliance with company SOPs and safety guidelines.
- Manage delivery executives' attendance, productivity, and performance.
- Optimize routes to reduce delivery time and cost.
- Work closely with operations, warehouse, and customer support teams to ensure smooth order fulfillment.