We're Hiring | Operations Manager

Location: Mohali
Department: Operations
Employment Type: Full-Time

Are you a results-driven operations leader with a passion for building high-performing teams, driving operational excellence, and delivering exceptional client experiences?

We're looking for an Operations Manager to lead end-to-end business operations, optimize performance, and collaborate with cross-functional teams to achieve outstanding business outcomes. If you thrive in a fast-paced BPO/contact center environment and enjoy leading through data, people, and process improvement, we'd love to hear from you.

What You'll Do

Lead end-to-end operational delivery, ensuring client satisfaction and business performance.

Drive workforce planning by partnering with WFM to optimize staffing, occupancy, schedule adherence, and capacity planning.

Monitor operational KPIs and implement strategies to improve productivity, quality, revenue, and profitability.

Lead quality assurance and compliance initiatives while ensuring adherence to client and regulatory standards.

Build strong client relationships by conducting business reviews, presenting insights, and driving continuous improvements.

Develop dashboards, analyze operational trends, and present actionable business insights to senior leadership.

Lead Lean/Six Sigma initiatives, process optimization, and automation projects to improve operational efficiency.

Coach, mentor, and develop Team Leaders, Coaches,



and support teams to build a robust leadership pipeline.

Collaborate with HR, Finance, IT, WFM, QA, and Training teams to ensure seamless operational delivery.

Manage operational risks, governance, audits, transitions, and change management initiatives.

What We're Looking For

Strong experience in client relationship management and stakeholder management.

Hands-on experience with Workforce Management (WFM), forecasting, scheduling, and capacity planning.

Robust analytical skills with experience in business reporting, dashboards, and operational analytics.

Proven track record of driving operational excellence, process improvement, and performance management.

Experience working with US processes and international clients is preferred.

Lean Six Sigma certification is an added advantage.

Why Join Us?

Lead high-impact operations and influence business strategy.

Work with cross-functional leadership teams in a collaborative environment.

Drive innovation, automation, and continuous improvement initiatives.

Develop future leaders while shaping a high-performance culture.

Enjoy excellent opportunities for long-term career growth and leadership development.

Interested candidates can share their updated resume with us.

Email:- [email protected]

If you're passionate about operational excellence, leadership, and delivering measurable business results, we'd love to hear from you!

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