Position Overview

The Solutions Analyst, Ambulatory, contributing to the strategy, design, and optimization of the Epic Resolute product suite. This role provides subject-matter expertise in Epic Hospital Billing (HB) and Skilled Billing (PB), informs best-practice workflows, delivers system enhancements, and supports organizational initiatives including Gold Stars, Honor Roll, and Epic Upgrades.

Essential Functions

- Develop, document, and deploy solution functionality by building, testing, and maintaining features according to specifications and requirements, while ensuring clear documentation for usability and future reference.
- Troubleshoot, diagnose and resolve complex technical issues using critical thinking and advanced technical skills to ensure optimal system performance and end-user satisfaction.
- Collaborate across departments to support project implementations and address member maintenance issues.
- Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement and alignment across cross-functional teams.
- Skill development and competency growth in technical design, analysis, and system enhancements.
- Other duties as assigned.

Requirements

- Minimum of at least 5 years of experience as an Ambulatory Analyst
- Current certification in the assigned Epic application(s)
- Work history in Healthcare IT is required.
- Demonstrated experience in system application build
- Strong understanding of Epic HB workflows, analytics and technology.
- Experience with business operations workflow in a healthcare environment including payor relations, admissions, billing,



and accounts receivable.
- Experience with building system application packages and moving through multiple environments.
- Strong understanding of revenue cycle functions for various facility types including Acute, Critical Access, Sole Community, Home Health, Hospice, Skilled Nursing, Behavioral, and Physical Therapy.
- Strong communication skills - able to communicate with both application and technical team members, as well as end users.
- Consistently acts with integrity and accountability.
- Process and detail-oriented, with a strong focus on data-driven decision making.
- Proactive, self-motivated, and solution oriented.
- Prior to moving forward to the team interview, all candidates are required to complete a 50-60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHINs nine core competencies. It s not about passing or failing it s about understanding fit and setting you up for success.

Physical Requirements/Work Environment

- Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgement or action.
- Reading, speaking, writing,



and understanding English.
- While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
- This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings.
- The role routinely uses standard office equipment such as computers and mobile devices.
- Travel may be required to support OCHIN s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- It is a requirement that employees work in a distraction free workplace
- Travel may be required nationally based on business requirements for OCHIN

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Solutions Analyst, Ambulatory (India)
🏢 Ochin
📍 India