Job description

Role & responsibilities

* Conduct regular client meetings and maintain healthy customer relationships.

* Ensure high levels of customer satisfaction through proactive engagement and timely support.

* Follow up and coordinate for CAM (Common Area Maintenance) collections and outstanding dues.

* Handle customer complaints, queries, and service requests efficiently.

* Monitor complaint resolution and ensure timely closure within defined TATs.

* Conduct site inspections for reported defects and coordinate with internal teams for rectification.

* Maintain complaint trackers, escalation records, and customer communication logs.

* Coordinate customer engagement activities, member meetings, and community interaction programs.

* Assist in society formation activities, including coordination with members for documentation and signature collection.

* Coordinate with legal, facility management, accounts, and project teams for customer-related matters.

* Prepare and circulate MOMs (Minutes of Meetings) and follow up on action points.

* Address customer escalations and ensure resolution through cross-functional coordination.

* Maintain customer databases and update CRM records regularly.





* Support handover, possession, and post-possession customer service activities.

* Ensure adherence to company customer service standards and processes.

Mandatory Skills:

* Excellent verbal and written communication skills.

* Strong customer handling and relationship management skills.

* Proficiency in MS Excel, MS Word, and Email Communication.

* Good follow-up and coordination abilities.

* Complaint management and escalation handling experience.

* Ability to work with multiple stakeholders and departments.

* Solid documentation and reporting skills.

* Knowledge of CAM collection processes and customer service operations.

Desired Skills:

* Experience in Real Estate CRM / Customer Care.

* Knowledge of society formation procedures and statutory documentation.

* Familiarity with ERP/CRM software.

* Negotiation and conflict resolution skills.

* Ability to conduct customer meetings and presentations.

* Knowledge of facility management and defect liability processes.

* Strong analytical and problem-solving abilities.

📌 Assistant Customer Care Manager (Maharashtra)
🏢 Naiknavare Developers
📍 Maharashtra