- Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
- Process client requests, concerns, and issues in a timely and qualified manner.
- Maintain accurate records of all interactions with clients using CRM software.
- Meet performance targets for quality metrics such as first-call resolution rate, handle time, and abandon rate.
Job Requirements :
- 2-7 years of experience in an international BPO or call center environment.
- Strong communication skills with the ability to adapt to different accents and dialects.
- Proficiency in handling international voice processes, including international calling protocols.