Job Opening: Team Leader Malayalam Process (Sales & Collections)

Job Overview

We are seeking an energetic and target-driven Team Leader Malayalam Process to oversee and lead our outbound Sales & Collections team in Chennai. The ideal candidate will be responsible for driving team performance, monitoring key metrics (Sales Conversions & Collection Recovery), mentoring tele-executives, and ensuring seamless operations.

Key Job Details

ParameterDetailsPosition Title Team Leader (Malayalam Process Sales & Collections)

Work LocationChennai, Tamil Nadu (On-site / Work from Office)

Working Schedule6 Days a Week (Rotational / Fixed Off)Annual CTC2.50 LPA 3.50 LPA + Performance IncentivesDepartmentBPO / Telesales & Collections / OperationsEmployment TypeFull-time, Permanent

Key Responsibilities

1. Team Management & Leadership

- Lead, mentor, and motivate a team of 10–15 Malayalam-speaking telecallers / sales & collection executives.
- Conduct daily huddles, assign daily targets, and monitor real-time caller productivity.
- Perform regular call auditing, provide actionable feedback, and run continuous coaching sessions.

2. Target Achievement & Operations

- Drive sales conversion rates and meet monthly recovery/collection targets across assigned buckets/portfolios.
- Monitor dialer utilization, login hours, wrap-up time,



and talk time to optimize process efficiency.
- Handle escalations and assist team members with tricky customer interactions or negotiations.

3. Reporting & Quality Assurance

- Prepare daily, weekly, and monthly performance reports (MIS) tracking KPIs like Conversion Rate, PTP (Promise to Pay), Kept Rate, and Resolution Rate.
- Analyze trends in call outcomes to refine scripts, pitches, and collection strategies.

Candidate Profile & Requirements

- Language Proficiency: Fluent/Native Malayalam speaker (mandatory) with functional English and/or Tamil for workplace coordination.
- Experience: Minimum 1 to 3 years of experience in BPO / Call Center operations, specifically handling Sales (Outbound/Telesales) and Collections / Debt Recovery.
- Team Handling: Prior experience as a Team Leader (TL) or Acting TL managing telecallers is required.
- Work Setup: Must be willing to Work from Office 6 days a week in Chennai.
- Education: Graduation in any discipline with solid relevant experience considered.
- Skills: Strong leadership, target-oriented mindset, call calibration, conflict resolution, negotiation skills, and basic proficiency in MS Excel.

Contact Person - Puneetha - Assistant Manager HR

Contact Number - (phone hidden)

📌 Malayalam Team Leader - Collection and sales (Tamil Nadu)
🏢 Imarque Solutions
📍 Tamil Nadu