Customer Support Executive / Customer Advisor International Voice Process

Location: BTM Layout, Bangalore
Experience: 1+ Year
Salary: Up to 6.5 LPA
Shift: US Shift (Rotational Night Shift)
Employment Type: Full-Time
Working Days: 5 Days a Week | 2 Rotational Week Offs

Job Overview

We are hiring enthusiastic and customer-focused Customer Support Executives / Customer Advisors for our International Voice Process. The ideal candidate should have prior experience in international customer support, excellent communication skills, and a passion for delivering exceptional customer service to US-based customers.

If you are looking to build your career in a rapid-paced international customer support environment, we'd love to hear from you.

Key Responsibilities

- Handle inbound voice calls from US customers in a professional and courteous manner.
- Resolve customer queries related to Adobe products with accuracy and efficiency.
- Deliver an outstanding customer experience while adhering to quality standards.
- Meet defined productivity, quality, and compliance metrics.
- Communicate clearly and effectively with customers to ensure timely issue resolution.
- Accurately document customer interactions and resolutions in the CRM/system.
- Escalate complex issues whenever required while ensuring customer satisfaction.
- Eligibility Criteria

Education

- Undergraduate or Graduate from any discipline.

Experience





- Minimum 1 year of experience in an International BPO, International Voice Process, or Customer Support role.

Required Skills

- Excellent verbal and written English communication skills.
- Strong US/UK accent comprehension.
- Customer-centric approach with excellent interpersonal skills.
- Basic technical troubleshooting and problem-solving abilities.
- Ability to work in rotational night shifts (US Shift).
- Good computer proficiency and multitasking skills.

Compensation & Advantages

- CTC: Up to 6.5 LPA (Based on experience and interview performance)
- Attractive performance-based incentives.
- 5-day work week with 2 rotational week offs.
- Cab facility for employees working between 7:00 PM and 7:00 AM:
- Female Employees: Two-way cab facility (one trip complimentary and one trip chargeable at 75).
- Male Employees: One-way cab facility (75 per trip deducted as transport allowance).

Why Join Us?

- Opportunity to work with a leading international customer support process.
- Career growth and learning opportunities.
- Employee-friendly work environment.
- Performance-driven rewards and recognition.

Immediate Joiners Preferred

Candidates who can join immediately or within a short notice period will be given preference.

Contact Details

HR: Neha
Mobile: (phone hidden)
Email: [email protected]

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