Role & responsibilities

- Manage and nurture key client accounts.
- Build long-term client relationships and ensure high customer satisfaction.
- Drive account growth through cross-selling and upselling opportunities.
- Handle client escalations and ensure timely resolution.
- Coordinate with internal teams to ensure seamless service delivery.
- Conduct regular business reviews and maintain account performance reports.
- Monitor revenue, forecasting, billing, and collections for assigned accounts.
- Identify opportunities for process improvement and account expansion.

Preferred candidate profile

- 3-8 years of experience in Key Account Management, Client Relationship Management, or Enterprise Sales.
- Proven experience managing key/enterprise accounts in a B2B environment.




- Strong communication, negotiation, and stakeholder management skills.
- Ability to build and maintain long-term client relationships.
- Experience in revenue growth, account retention, and client servicing.
- Proficient in CRM tools, MS Excel, and account reporting.
- Strong analytical, problem-solving, and escalation management skills.
- Self-motivated, target-oriented, and capable of working in a fast-paced setting.
- Candidates from Travel, Logistics, Mobility, SaaS, IT Services, FinTech, or other B2B service industries will be preferred.

📌 Key Accounts Manager (Mumbai)
🏢 Wise Travel India
📍 Mumbai