Responsible for managing operations, ensuring smooth guest check-in/check-out, delivering excellent customer service, supervising staff, and coordinating with housekeeping, restaurant, and maintenance teams to provide a seamless guest experience.
Key Responsibilities
- Supervise reception and reservations.
- Welcome guests and handle check-in/check-out efficiently.
- Resolve guest inquiries, requests, and complaints.
- Manage room reservations and occupancy.
- Coordinate with housekeeping and restaurant teams.
- Oversee billing, payments, and cash reconciliation.
- Prepare operational reports.
- Recruit, train, and supervise front office staff.
- Maintain service quality and company standards.
- Promote resort services and ensure guest satisfaction.
- Coordinate with Backend Reservation Team and Travel Partners.
Qualifications
- Bachelor's degree or Diploma in Hospitality, Hotel Management,
Business Administration, or related field.
- 3-5 years of Resort or hotel experience preferred, including 1-2 years in a supervisory role.
Required Skills
- Fluent English and Hindi language must.
- Leadership and team management.
- Excellent communication and customer service.
- Knowledge of PMS and reservation systems.
- Organizational, multitasking, and problem-solving skills.
- Basic financial and MS Office proficiency.
- Flexibility to work shifts, weekends, and holidays.
KPIs
- Guest satisfaction.
- Effective check-in/check-out.
- Reservation accuracy and occupancy.
- Complaint resolution.
- Staff productivity.
- Revenue from guest services.
- Compliance with service standards.
Reporting To: General Manager / Resort Manager
📌 Guest Service Manager (Uttarakhand)
🏢 The Camellia House
📍 Uttarakhand
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