Configure and maintain Output Management (OPM) solutions.
Design and develop customer communication templates for bills, invoices, letters, statements, and notices.
Create and modify document templates using Microsoft Word, including complex tables and nested tables.
Develop and maintain XML, HTML, and XSLT templates for document generation.
Troubleshoot and resolve output generation and formatting issues.
Work closely with business users to gather requirements and translate them into technical solutions.
Perform data validation and support output generation using SQL queries.
Develop Power BI dashboards and reports to analyse document generation, printing status, and operational metrics.
Support production issues and participate in testing, deployment, and release activities.
Ensure document layouts meet business and compliance standards.
Required Skills
Technical Skills
Output Management (OPM)
XML
HTML
XSLT
Microsoft Word Template Design
Tables and Nested Tables in Microsoft Word
Basic SQL (SELECT, JOIN, WHERE, GROUP BY)
Power BI (Reports and Dashboards)
Document/Letter/Bill Template Development
Print Layout and Document Formatting
Functional Skills
Understanding of billing and customer communication processes.
Experience with invoice, statement, and letter generation.
Ability to analyse business requirements and convert them into output templates.
Knowledge of document lifecycle and print management.
Positive to Have
Experience in Utilities, Energy, Water, or Billing domains.
Knowledge of Output Management frameworks.
Exposure to reporting and analytics.
Basic understanding of database concepts.
Experience working in Agile environments.