JOB DESCRIPTION : This role involves delivering exceptional customer service, primarily through inbound calls, addressing inquiries about healthcare policy provisions from employer-provided plans. Outbound calls are also conducted as dictated by client-specific processes.

Work-Life Balance: Enjoy a 5-day work week with 2 rotational days off

Global Shift Alignment: Work primarily during US business hours "Night shift's".

Hiring for Fresher's and Experienced

(should possess exceptionally great communication skills in English)

Skills & Knowledge

Fluent in business English (written and spoken).

Compensation & Perks:

Competitive annual CTC.

Fresher: 3LPA

Exp: 3.2 TO 3.6

Free transportation service available for commutes within a 30km radius

2 Way Cab Facility (home pickup and home drop)

Education

High School Diploma or equivalent required or any degree preferred.

Key Responsibilities Include:

Information Delivery: Providing accurate and comprehensive benefits of an Buy now pay later "APP"and Technical support to customers.

Query Resolution: Responding to telephone requests concerning customers.

Research & Support: Researching and discussing options regarding various aspects of an Buy now pay later app and provider information, such as payment delays, card issues and repayment status.

System Navigation: Efficiently accessing and utilizing multiple electronic systems to provide complete and accurate responses.

Provider Interaction:

Professional Conduct: Performing all responsibilities consistently and professionally, utilizing strong verbal, interpersonal, and quality service skills.





Multichannel Support: Handling inbound customer calls courteously, timely, and professionally, including managing inquiries via email and live chat.

Active Listening & Problem Solving: Actively listening to customers, understanding their needs, and resolving issues effectively.

Escalation Management: Escalating customer issues to appropriate staff and management for resolution as needed.

First Call Resolution: Ensuring first call resolution through effective problem-solving and call handling.

Process Adherence: Strictly following client program processes and performing all tasks courteously and professionally.

Knowledge Utilization: Utilizing knowledge base resources and training to accurately answer customer questions.

Record Keeping: Creating and maintaining accurate customer records with detailed call information.

Documentation: Accurately documenting call resolutions in the appropriate systems.

Financial Compliance: Strictly adhering to client processes for handling financial issues and inquiries.

Confidentiality: Complying with all requirements concerning confidential and personal information.

Policy Adherence: Following all required scripts, policies, and procedures.

Schedule Compliance: Adhering to all attendance, work schedule, and scheduled training requirements.

Rounds of Interview:

HR Round

Online Assessment

Manual Voice Assessment

Operational Round

If you meet the above criteria and are eager to be part of a energetic team,

please send your resume via WhatsApp or call to this number

Shravani: (phone hidden)

📌 International Voice Process Executive | Foundever (Telangana)
🏢 Foundever
📍 Telangana