Role Overview

We are seeking a CRM Manager / CRM Executive to oversee payment collections, client documentation, and compliance processes while ensuring a seamless customer journey. This role involves raising demand letters, handling ATS registrations, tracking payment schedules, and ensuring GST & RERA compliance. You will serve as the primary point of contact for clients, coordinating with internal teams and providing timely updates to deliver a smooth and professional experience.

Key Responsibilities

Customer Interaction:

- Respond to customer queries via email, WhatsApp, and phone calls promptly.
- Maintain a qualified and customer-first approach at all times.

Technical & Compliance:

- Handle ATS (Agreement to Sale) registrations accurately and on time.
- Raise demand letters and coordinate GST requirements with the accounts team.
- Ensure full compliance with RERA (Real Estate Regulatory Authority) guidelines.

Financial Management:

- Collect and track payments as per agreed schedules.
- Follow up with customers and coordinate with accounts to ensure timely receipts and reconciliations.





Communication & Reporting:

- Maintain clear, professional communication with customers and internal teams.
- Generate regular reports on payment status, outstanding dues, and compliance updates for management.

Regulatory Awareness:

- Stay updated with RERA and GST regulations relevant to real estate.
- Proactively address any compliance-related concerns.

Software Knowledge:

The candidate is expected to have a sound knowledge of running the company's ERP based software system i.e. 4QT.

Qualifications & Skills

- Graduate / Postgraduate degree from a recognized institution.
- 26 years of experience in CRM, preferably in real estate.
- Strong knowledge of ATS registration, demand raising, GST, and RERA compliance.
- Excellent communication (verbal & written) and coordination skills.
- Proven track record of efficient payment collection and follow-up.
- Ability to multitask, stay organized, and work independently.
- Proficiency in MS Office and CRM tools.

📌 CRM Manager Real Estate (Collection) (New Delhi)
🏢 Melhor Group
📍 New Delhi