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Job Description

Key Responsibilities

Reliability Engineering & Service Operations

- Own reliability outcomes for distributed systems, APIs, microservices, data pipelines, and critical production platforms, with accountability for availability, latency, throughput, and saturation
- Define and operationalize SLOs, SLIs, error budgets, alert thresholds, and service health indicators to improve customer experience and engineering accountability
- Lead production readiness reviews, capacity planning, performance testing, failover validation, chaos/resiliency testing, and disaster recovery preparedness
- Drive standardization of monitoring, telemetry, distributed tracing, logging, synthetic checks, and runbook practices across services and platforms
- Partner with engineering teams to reduce operational toil through automation, self-healing workflows, auto-remediation, and reliability-focused platform improvements

Incident Management & Operational Excellence

- Lead major incident response, escalation management, and technical triage for high-severity production events, ensuring rapid mitigation, stakeholder communication, and service recovery in high-pressure, time-critical environments
- Establish strong practices for root cause analysis, problem management, failure mode analysis, and durable corrective/preventive actions
- Drive operational governance using metrics such as MTTR, MTTD, change failure rate, incident recurrence, alert noise, and service error budget consumption
- Partner with infrastructure, application, database, and network teams to proactively identify scaling risks, dependency bottlenecks, and single points of failure

People & Team Management

- Directly manage multiple SRE leads and senior reliability engineers, providing technical coaching, operational guidance, and performance leadership across teams




- Build and scale high-performing SRE teams in the GCC environment with strong focus on production ownership, operational engineering, and systems thinking
- Drive team capability in on-call operations, debugging, incident command, automation development, and platform diagnostics
- Foster a culture of blameless incident analysis, engineering accountability, and continuous reliability improvement
- Manage staffing, on-call coverage, skill distribution, and hiring aligned to platform complexity, production demand, and business criticality

Cross-Functional Collaboration

- Partner with software engineering, infrastructure, database, network, security, and platform teams to improve system stability, deployment safety, and operational readiness
- Translate business criticality and customer impact into technical reliability priorities, architecture guardrails, recovery objectives, and measurable engineering outcomes
- Work effectively in a distributed/global operating model, ensuring seamless coordination with onshore engineers, command centers, platform owners, and leadership teams during both steady-state and incident scenarios

Automation & Platform Enablement

- Promote and govern infrastructure as code, configuration management, CI/CD reliability, release guardrails, policy enforcement, and automated rollback/recovery patterns
- Enable engineering teams with standardized tooling for observability, deployment validation, incident response, debugging, performance diagnostics, and service dependency analysis
- Drive platform modernization through reusable automation, reliability frameworks, production diagnostics, and engineering patterns that improve resiliency and reduce mean time to recovery

Basic Qualifications

- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
- 12+ years of experience in software engineering, site reliability engineering,



production operations, platform engineering, or infrastructure engineering
- 5+ years of experience leading reliability or production engineering teams, including managing leads or senior engineers in technically complex environments

Preferred Skills & Experience

- Proven experience managing multiple SRE, production engineering, or platform operations teams in a matrix/global setup
- Strong experience working in offshore/onshore operating models, preferably within Banking and Financial Services
- Hands-on knowledge of cloud platforms, Kubernetes, Linux systems, networking fundamentals, distributed systems, and infrastructure automation
- Experience with observability platforms, telemetry pipelines, incident tooling, configuration management, and service governance
- Strong understanding of CI/CD pipelines, scripting languages, infrastructure as code, release engineering, and automated operational workflows
- Ability to review architecture and operational designs for scalability, fault tolerance, recovery, and performance bottlenecks
- Strong stakeholder management and communication skills across global engineering teams and senior leadership

Leadership Competencies

- Ability to balance technical depth, operational discipline, architecture awareness, and people leadership
- Strong decision-making skills with a focus on business continuity, failure risk, service reliability, and engineering trade-offs, with the ability to remain calm and effective in high-pressure operational situations
- Proven ability to influence engineering design and operational practices without direct authority across platform and application teams
- High ownership mindset with focus on resilience engineering, operational excellence, and predictable service behavior in production

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants - https://careers.usbank.com/global/en/disability-accommodations-for-applicants

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.

📌 Software Engineering Manager - SRE (Tamil Nadu)
🏢 U.S. Bancorp India
📍 Tamil Nadu