Job Title: Operations Manager

(Collections Experience is mandatory)

Company: Kissht Finance

Location: Nahur, Mumbai

Experience: 4-8 Years

Salary: Up to 7 LPA

Working Days: 6 Days a Week (Sunday Off)

Work Mode: Work From Office

Industry: NBFC

About the Role:

We are looking for an Operations Manager to lead collections operations for an assigned region. This role involves managing recovery of overdue payments, driving field team performance, and ensuring smooth day-to-day collection operations.

What You'll Do:

- Manage FOS team for the assigned region and ensure process compliance
- Track overdue accounts and reduce delinquency across buckets
- Review daily performance with City Managers and Team Leaders
- Prepare and share MIS reports on collection targets and performance
- Guide and train field collection teams across locations
- Reassign field cases based on agent performance and workload
- Support hiring of field staff along with HR




- Handle payment-related issues and app-based case tracking

What We're Looking For:

- 4+ years of experience in collections, preferably in NBFC/lending
- Robust understanding of collection process, bucket management, and roll-rate/delinquency control
- Experience managing field and collection agency teams
- Working knowledge of MIS reporting and Advanced Excel (VLOOKUP, Pivot Tables)
- Awareness of RBI compliance and audit-related reporting is a plus
- Good people management and communication skills
- Ability to read data, track performance, and take corrective action

Qualification: Graduate/Postgraduate (Any Specialization)

Notice Period: Immediate to 30 Days preferred

Interested candidates can apply or share their updated resume at: [email protected]

+91 (phone hidden)

📌 Operations Manager (Maharashtra)
🏢 Kissht
📍 Maharashtra