- Handles all guest concerns using LEADS with urgency and empathy.
- Responds to guest feedback with actionable plans to improve service.
- Ensures shifts are appropriately staffed to achieve service speed goals.
- Empowers the team to satisfy guest needs and resolve concerns effectively.
- Executes processes to meet safety, sanitation, and cleanliness standards inside and outside the store.
- Communicates guest feedback to the team and involves them in action plans.
________________________________________
2. Builds Team Talent
- Handles employee concerns promptly and fairly.
- Treats all team members with respect and ensures proper training before deployment.
- Provides regular communication on goals and results.
- Sources, trains, retains, and develops team members to enhance guest experience.
- Executes effective scheduling, cross-training, and deployment.
- Implements development plans for high-potential team members.
________________________________________
3. Drives Sales Growth
- Owns local store marketing and integrates into the community.
- Tracks performance results and communicates goals and action plans to the team.
- Ensures restaurant maintenance and cleanliness standards are met.
- Guarantees product availability and adherence to quality standards.
- Promotes suggestive selling techniques to boost sales.
________________________________________
4. Plans and Communicates
- Collaborates with other managers to resolve issues.
- Discusses shift plans and goals with the team.
- Adjusts assignments during shifts to achieve operational goals.
- Executes travel paths and delegates tasks effectively.
- Ensures staffing levels meet hospitality and speed objectives.